Zendesk vs Text (formerly LiveChat)
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Zendesk: Handles any channel.
Text (formerly LiveChat): Polished chat widget.
| Compare | ZendeskZendesk | Text (formerly LiveChat)Text |
|---|---|---|
| In one line | Full ticketing across email, chat, phone, and social | Website live chat with AI replies, from $19 a user |
| Starting price | From $19/person | From $19/person |
| Six-person team | $114/mo | $114/mo |
| Plans | Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149) | Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per agent | Per user |
| Integrations | 1,500+ apps | Shopify, WordPress, HubSpot, Salesforce, Zendesk |
| Team size | 11–50 people · 51–200 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated (US) | None listed |
| Live chat | Plans not stated | Plans not stated |
| Support hours | Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays) | Live chat: 24/7/365 support on all plans (channel not named) |
| Incidents posted | Zendesk has a public status page. Status page | 4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page |
| Capterra score | 4.4 / 5 from 4,094 reviews | 4.6 / 5 from 1,729 reviews |
| Trustpilot score | 1.8 / 5 from 742 reviews | 2.1 / 5 from 10 reviews (few reviews) |
| Fit: Retail shop | 50 | 55 |
| Fit: Restaurant or café | 30 | 35 |
| Fit: Service business | 65 | 70 |
| Fit: Agency or studio | 60 | 68 |
| Fit: Trades or contractor | 40 | 40 |
| Fit: Online store | 85 | 85 |
| Why people pick it |
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| Where it falls short |
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| Visit Zendesk | Visit Text (formerly LiveChat) |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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