Zendesk vs Tidio

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ZendeskZendesk	TidioTidio
In one line	Full ticketing across email, chat, phone, and social	Live chat and chatbot widget with a free tier
Starting price	From $19/person	Free
Six-person team	$114/mo	$0/mo
Plans	Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149)	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo
Pricing model	Free trial	Free tier
Free trial	14 days	7 days
Users	Per agent	Unlimited
Integrations	1,500+ apps	Shopify, WordPress, Wix, HubSpot, Mailchimp
Team size	11–50 people · 51–200 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US)	None listed
Live chat	Plans not stated	Plans not stated
Support hours	Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays)	Not published
Incidents posted	Zendesk has a public status page. Status page	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.4 / 5 from 4,094 reviews	4.7 / 5 from 590 reviews
Trustpilot score	1.8 / 5 from 742 reviews	3.5 / 5 from 225 reviews
Fit: Retail shop	50	65
Fit: Restaurant or café	30	60
Fit: Service business	65	75
Fit: Agency or studio	60	55
Fit: Trades or contractor	40	55
Fit: Online store	85	85
Why people pick it	Handles any channel Deep reporting	Fast to install Bots answer the easy stuff
Where it falls short	Complex setup Per-agent cost	Conversation caps AI add-on costs extra
	Visit Zendesk ↗	Visit Tidio ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Tidio: partner link. We may earn a commission; it never affects rankings.