Freshmarketer
Freshworks
Email and WhatsApp journeys tied to the Freshworks CRM
Freshmarketer is Freshworks' marketing automation: email campaigns, multi-step journeys, and WhatsApp and SMS messages that share contacts with Freshsales. It makes most sense if you already run Freshsales or Freshdesk.
Cost at your size
Contacts
Freshmarketer's published prices don't cover 2,500 contacts.
Figures from the vendor's published prices. How we calculate prices
What Freshmarketer connects to
E-commerce
CRM and e-commerce tools in our catalog · found on vendor and marketplace pages, October 2026 · 2 of 2 checked by us
Sources
- Shopify: crmsupport.freshworks.com/support/solutions/articles/50000004098-how-to-sign-up-for-freshmarketer-for-shopify-from-the-shopify-marketplace-, found 2026-10-12, checked 2026-10-15
- WooCommerce: crmsupport.freshworks.com/support/solutions/articles/50000006106-how-to-integrate-your-woocommerce-account-with-freshmarketer-, found 2026-10-12, checked 2026-10-15
Getting help with Freshmarketer
- How to reach them
- Phone: plans not stated
- Email: plans not stated
- Help center: plans not stated
- Community forum: plans not stated
- Hours
- Hours not published
Freshworks has a public status page. Status page
From Freshworks's support and pricing pages, October 2026 · checked by us 2026-10-15 · How we gather this
Sources
- freshworks.com/contact/, read 2026-10-13
- freshworks.com/support/, read 2026-10-13
- freshworks.com/crm/marketing/pricing/, read 2026-10-13
- Phone: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Email: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Help center: “Help Center Search articles, guides, and how-tos” (freshworks.com/contact/)
- Community forum: “Connect with Freshworks customers worldwide” (freshworks.com/support/)
What reviewers say about Freshmarketer
- Capterra4.4 / 5 · 25 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 14, 2026. How we show reviews
Why people pick it
- Journeys across email, SMS, WhatsApp
- Shared contacts with the CRM
Where it falls short
- Weak outside the Freshworks suite
- Price jumps quickly by contacts
Alternatives in email marketing
Mailchimp
From $13/mo
Newsletters and automations with a free tier
Klaviyo
From $20/mo
Email and SMS built around online store data
Campaign Monitor
From $11.70/mo
Polished email campaigns with a strong template editor
SimpleTexting
From $33.20/mo + $20/extra person
SMS marketing and two-way texting for small businesses
Are you Freshworks? Feature Freshmarketer at the top of email marketing, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.