Klaviyo
Klaviyo
Email and SMS built around online store data
Klaviyo is the default for Shopify stores because it reads order history and builds segments from it. Flows like abandoned cart and post-purchase are templates.
Cost at your size
Contacts
For 2,500 contacts: $60 a month.
Klaviyo costs $26.80 more than the median email marketing tool for 2,500 contacts ($33.20).
Klaviyo pays for itself if it saves 2 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
What Klaviyo connects to
CRM and e-commerce tools in our catalog · found on vendor and marketplace pages, October 2026 · 8 of 10 checked by us
Has a Zapier app · The vendor lists 350+ integrations
Sources
- Freshsales: freshworks.com/apps/klaviyo_forai_agents/, found 2026-10-12, checked 2026-10-15
- Apollo.io: apollo.io/product/integrations/partner/klaviyo, found 2026-10-20
- GoHighLevel: help.gohighlevel.com/support/solutions/articles/155000008018-klaviyo-workflow-actions-triggers, found 2026-10-20
- Shopify: help.klaviyo.com/hc/en-us/articles/115000256472, found 2026-10-12, checked 2026-10-15
- Subbly: support.subbly.co/app-store, found 2026-10-12, checked 2026-10-15
- WooCommerce: help.klaviyo.com/hc/en-us/articles/115000256472, found 2026-10-12, checked 2026-10-15
- BigCommerce: help.klaviyo.com/hc/en-us/articles/115000256472, found 2026-10-12, checked 2026-10-15
- Square Online: help.klaviyo.com/hc/en-us/articles/360020698171, found 2026-10-12, checked 2026-10-15
- Volusion: help.klaviyo.com/hc/en-us/articles/115000256472, found 2026-10-12, checked 2026-10-15
- Shift4Shop: help.klaviyo.com/hc/en-us/articles/115000256472, found 2026-10-12, checked 2026-10-15
Getting help with Klaviyo
- How to reach them
- Email: every paid plan · 24/7
- Live chat: every paid plan · 24/5, weekend and holiday hours vary by plan
- Web form: plans not stated
- Help center: every plan
- Community forum: every plan
- Onboarding
- Ongoing customer success management (offerings vary by plan) (every paid plan)
11 incidents posted on Klaviyo's status page, which covers all Klaviyo products and regions, in the 90 days to Oct 27, 2026; 4 marked major or critical by Klaviyo. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Klaviyo's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- klaviyo.com/success, read 2026-10-13
- klaviyo.com/contact-us, read 2026-10-13
- klaviyo.com/pricing, read 2026-10-13
- Email: “Connect with Klaviyo success team members by email or chat to answer your product and technical questions.” (klaviyo.com/success)
- Email hours: “Email: 24/7*” (klaviyo.com/success)
- Live chat: “Connect with Klaviyo success team members by email or chat to answer your product and technical questions.” (klaviyo.com/success)
- Live chat hours: “Chat: 24/5, weekend and holiday hours vary by plan” (klaviyo.com/success)
- Web form: “Having trouble accessing your account? Submit a ticket .” (klaviyo.com/contact-us)
- Help center: “Your always-available resource to get answers to topics like getting started, billing, and more.” (klaviyo.com/success)
- Community forum: “Learn, grow, and share tips with other Klaviyo users and partners.” (klaviyo.com/success)
- Onboarding: “Get strategic guidance and education built to drive success and ROI with Klaviyo.” (klaviyo.com/success)
What reviewers say about Klaviyo
- Capterra4.6 / 5 · 539 reviews
- Trustpilot1.6 / 5 · 370 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Best Shopify integration
- Revenue attribution built in
Where it falls short
- More than a café needs
- Pricing scales fast
Alternatives in email marketing
Mailchimp
From $13/mo
Newsletters and automations with a free tier
Campaign Monitor
From $11.70/mo
Polished email campaigns with a strong template editor
SimpleTexting
From $33.20/mo + $20/extra person
SMS marketing and two-way texting for small businesses
Hello Bar
Free
Popups and top bars that grow your email list
Are you Klaviyo? Feature Klaviyo at the top of email marketing, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.