Podium
Podium
Text customers for reviews, payments, and follow-ups
Podium sends review requests by text after a visit and pulls Google and Facebook reviews into one inbox, with payments and webchat on top. Dentists, auto shops, and home services are its core users.
Cost at your size
Podium costs $399 a month for one seat.
Podium costs $380 more than the median reviews & reputation tool for one seat ($19).
Podium pays for itself if it saves 13 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Podium
- How to reach them
- Phone: every plan · Monday–Friday 6:00 AM–6:00 PM MST
- Live chat: every plan · Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST
- Email: plans not stated · Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST
- Help center: plans not stated
- Onboarding
- Step-by-step onboarding (every plan)
- Dedicated customer success managers (plans not stated)
Podium has a public status page. Status page
From Podium's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- podium.com/contact/, read 2026-10-13
- podium.com/pricing/, read 2026-10-13
- Phone: “Phone & Chat Support Whatever your business may need, our expert support team is here to help” (podium.com/pricing/)
- Phone hours: “Phone support: Monday–Friday 6:00 AM–6:00 PM MST” (podium.com/contact/)
- Live chat: “Phone & Chat Support Whatever your business may need, our expert support team is here to help” (podium.com/pricing/)
- Live chat hours: “Chat, text & email support: Monday–Friday 6:00 AM–11:00 PM MST Saturday–Sunday 7:00 AM–9:00 PM MST” (podium.com/contact/)
- Email: “Chat, text & email support: Monday–Friday 6:00 AM–11:00 PM MST” (podium.com/contact/)
- Email hours: “Chat, text & email support: Monday–Friday 6:00 AM–11:00 PM MST Saturday–Sunday 7:00 AM–9:00 PM MST” (podium.com/contact/)
- Help center: “Find answers to common questions, plus tutorials, videos, and more resources in our Help Center.” (podium.com/contact/)
- Onboarding: “Our simple step-by-step onboarding experience walks you through everything you need to start growing your business.” (podium.com/pricing/)
- Onboarding: “Our dedicated customer success managers help your local business maximize the value you get out of Podium.” (podium.com/pricing/)
What reviewers say about Podium
- Capterra4.2 / 5 · 526 reviews
- Trustpilot4.0 / 5 · 365 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.7 / 5 · 31,860 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Podium
- Aug 2026LaunchLaunched an AI operating system for home services that includes field service management, communications and membership tools. prnewswire.com
- Jan 2026LaunchLaunched an AI operating system for aesthetic practices that combines EMR, patient messaging and marketing. prnewswire.com
Picked from Podium's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Reviews climb fast
- One inbox for text and chat
Where it falls short
- Expensive
- Phone seats and fees cost extra
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Are you Podium? Feature Podium at the top of reviews & reputation, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.