SurveySparrow
SurveySparrow
Conversational surveys and NPS to catch unhappy customers early
SurveySparrow sends chat-style surveys by email, SMS, WhatsApp, and link, with NPS tracking and a ticketing loop to follow up on bad scores. It complements review tools by asking customers privately before they post publicly.
Cost at your size
SurveySparrow costs $19 a month for one seat.
SurveySparrow costs the same as the median reviews & reputation tool for one seat ($19).
SurveySparrow pays for itself if it saves less than an hour a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with SurveySparrow
- How to reach them
- Email: Basic and Starter only · 24x5
- Live chat: Business and up · 24x5
- Phone: plans not stated
- Onboarding
- Dedicated CSM (Enterprise only)
SurveySparrow has a public status page. Status page
From SurveySparrow's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- surveysparrow.com/pricing/, read 2026-10-13
- surveysparrow.com/contact-us/, read 2026-10-13
- Email: “Slack, 5+ integrations See all features 24x5 Email Support” (surveysparrow.com/pricing/)
- Email hours: “24x5 Email Support” (surveysparrow.com/pricing/)
- Live chat: “Zendesk, 12+ integrations See all features 24x5 Chat Support” (surveysparrow.com/pricing/)
- Live chat hours: “24x5 Chat Support” (surveysparrow.com/pricing/)
- Phone: “support@surveysparrow.com +1 (800) 481-0410” (surveysparrow.com/pricing/)
- Onboarding: “PowerBI, 25+ integrations See all features Dedicated CSM” (surveysparrow.com/pricing/)
What reviewers say about SurveySparrow
- Capterra4.4 / 5 · 123 reviews
- Trustpilot3.9 / 5 · 751 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- High response rates from chat format
- NPS and follow-up tickets
Where it falls short
- Not a review-site manager
- Plans change often
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The free listing that drives most local search traffic
Are you SurveySparrow? Feature SurveySparrow at the top of reviews & reputation, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.