Podium vs Google Business Profile

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	Google Business ProfileGoogle
In one line	Text customers for reviews, payments, and follow-ups	The free listing that drives most local search traffic
Starting price	From $399/mo	Free
Six-person team	$399/mo	$0/mo
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	Free
Pricing model	Paid	Free
Free trial	—	—
Users	Unlimited	Unlimited managers
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	Every reviews tool
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people · 51–200 people
Available in	US · CA · AU	US · UK · CA · AU
Phone support	Every plan	Not looked up yet
Live chat	Every plan	Not looked up yet
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Not published
Incidents posted	Podium has a public status page. Status page	We found no public status page for Google.
Capterra score	4.2 / 5 from 526 reviews	Not listed
Trustpilot score	4.0 / 5 from 365 reviews	Not listed
Fit: Retail shop	75	95
Fit: Restaurant or café	70	98
Fit: Service business	90	92
Fit: Agency or studio	30	60
Fit: Trades or contractor	90	95
Fit: Online store	30	30
Why people pick it	Reviews climb fast One inbox for text and chat	Free Where customers already look
Where it falls short	Expensive Phone seats and fees cost extra	Verification can be slow Replying by hand does not scale
	Visit Podium ↗	Visit Google Business Profile ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices