Podium vs SurveySparrow

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	SurveySparrowSurveySparrow
In one line	Text customers for reviews, payments, and follow-ups	Conversational surveys and NPS to catch unhappy customers early
Starting price	From $399/mo	From $19/mo
Six-person team	$399/mo	$19/mo
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial
Pricing model	Paid	Free tier
Free trial	—	14 days
Users	Unlimited	1 on Basic and Starter; 3 on Business
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	HubSpot, Salesforce, Zapier, Slack, Google Sheets
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · CA · AU	US · UK · CA · AU
Phone support	Every plan	Plans not stated
Live chat	Every plan	Business and up
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Email: 24x5 · Live chat: 24x5
Incidents posted	Podium has a public status page. Status page	SurveySparrow has a public status page. Status page
Capterra score	4.2 / 5 from 526 reviews	4.4 / 5 from 123 reviews
Trustpilot score	4.0 / 5 from 365 reviews	3.9 / 5 from 751 reviews
Fit: Retail shop	75	65
Fit: Restaurant or café	70	70
Fit: Service business	90	80
Fit: Agency or studio	30	70
Fit: Trades or contractor	90	55
Fit: Online store	30	70
Why people pick it	Reviews climb fast One inbox for text and chat	High response rates from chat format NPS and follow-up tickets
Where it falls short	Expensive Phone seats and fees cost extra	Not a review-site manager Plans change often
	Visit Podium ↗	Visit SurveySparrow ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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