Podium vs NiceJob

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	NiceJobNiceJob
In one line	Text customers for reviews, payments, and follow-ups	Automated review requests at a small-business price
Starting price	From $399/mo	From $75/mo
Six-person team	$399/mo	$75/mo
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	Starter $75/mo; Pro $125/mo; no contracts
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Unlimited	Unlimited
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	Jobber, Housecall Pro, QuickBooks, Zapier
Team size	2–10 people · 11–50 people	Just me · 2–10 people
Available in	US · CA · AU	US · CA
Phone support	Every plan	Plans not stated
Live chat	Every plan	Plans not stated
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Phone: Mon–Thurs 9–5 PT; Fri 9–1 PT
Incidents posted	Podium has a public status page. Status page	NiceJob has a public status page. Status page
Capterra score	4.2 / 5 from 526 reviews	4.9 / 5 from 203 reviews
Trustpilot score	4.0 / 5 from 365 reviews	Not listed
Fit: Retail shop	75	60
Fit: Restaurant or café	70	50
Fit: Service business	90	85
Fit: Agency or studio	30	30
Fit: Trades or contractor	90	92
Fit: Online store	30	25
Why people pick it	Reviews climb fast One inbox for text and chat	Cheap Triggers from the job
Where it falls short	Expensive Phone seats and fees cost extra	No messaging inbox Fewer integrations
	Visit Podium ↗	Visit NiceJob ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices