Podium vs Birdeye

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PodiumPodium	BirdeyeBirdeye
In one line	Text customers for reviews, payments, and follow-ups	Reviews, listings, and messaging for multi-location businesses
Starting price	From $399/mo	Price by quote
Six-person team	$399/mo	Price by quote
Plans	Core $399/mo (5 numbers, 250 bulk texts/mo); Pro $599/mo (15 numbers, 500); Signature by quote; phone seats $25-30/user/mo extra; extra numbers $5/mo; HVAC businesses by quote	No prices published; quoted by number of locations through a form on birdeye.com
Pricing model	Paid	Paid
Free trial	—	—
Users	Unlimited	Unlimited
Integrations	Google, Facebook, QuickBooks, 200+ industry systems	Google, Facebook, 3,000+ systems
Team size	2–10 people · 11–50 people	11–50 people · 51–200 people
Available in	US · CA · AU	US · UK · CA · AU
Phone support	Every plan	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)
Live chat	Every plan	None listed
Support hours	Phone: Monday–Friday 6:00 AM–6:00 PM MST · Live chat: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST · Email: Monday–Friday 6:00 AM–11:00 PM MST; Saturday–Sunday 7:00 AM–9:00 PM MST	Not published
Incidents posted	Podium has a public status page. Status page	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page
Capterra score	4.2 / 5 from 526 reviews	4.7 / 5 from 707 reviews
Trustpilot score	4.0 / 5 from 365 reviews	3.1 / 5 from 682 reviews
Fit: Retail shop	75	75
Fit: Restaurant or café	70	75
Fit: Service business	90	85
Fit: Agency or studio	30	30
Fit: Trades or contractor	90	80
Fit: Online store	30	30
Why people pick it	Reviews climb fast One inbox for text and chat	Listings management included Scales to many locations
Where it falls short	Expensive Phone seats and fees cost extra	Quote-based pricing More than one location needs
	Visit Podium ↗	Visit Birdeye ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices