Birdeye vs SurveySparrow

Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BirdeyeBirdeye	SurveySparrowSurveySparrow
In one line	Reviews, listings, and messaging for multi-location businesses	Conversational surveys and NPS to catch unhappy customers early
Starting price	Price by quote	From $19/mo
Six-person team	Price by quote	$19/mo
Plans	No prices published; quoted by number of locations through a form on birdeye.com	Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial
Pricing model	Paid	Free tier
Free trial	—	14 days
Users	Unlimited	1 on Basic and Starter; 3 on Business
Integrations	Google, Facebook, 3,000+ systems	HubSpot, Salesforce, Zapier, Slack, Google Sheets
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US, CA); plans not stated (AU); plans not stated (UK)	Plans not stated
Live chat	None listed	Business and up
Support hours	Not published	Email: 24x5 · Live chat: 24x5
Incidents posted	0 incidents posted on Birdeye's status page, which covers all Birdeye products and regions, in the 90 days to Oct 27, 2026. Status page	SurveySparrow has a public status page. Status page
Capterra score	4.7 / 5 from 707 reviews	4.4 / 5 from 123 reviews
Trustpilot score	3.1 / 5 from 682 reviews	3.9 / 5 from 751 reviews
Fit: Retail shop	75	65
Fit: Restaurant or café	75	70
Fit: Service business	85	80
Fit: Agency or studio	30	70
Fit: Trades or contractor	80	55
Fit: Online store	30	70
Why people pick it	Listings management included Scales to many locations	High response rates from chat format NPS and follow-up tickets
Where it falls short	Quote-based pricing More than one location needs	Not a review-site manager Plans change often
	Visit Birdeye ↗	Visit SurveySparrow ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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