NiceJob vs SurveySparrow
Two reviews & reputation tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
SurveySparrow costs less for a six-person team.- SurveySparrow fits restaurant or café, agency or studio, online store.
NiceJob fits trades or contractor.- SurveySparrow suits teams past ten people.
| Compare | NiceJobNiceJob | SurveySparrowSurveySparrow |
|---|---|---|
| In one line | Automated review requests at a small-business price | Conversational surveys and NPS to catch unhappy customers early |
| Starting price | From $75/mo | From $19/mo |
| Six-person team | $75/mo | $19/mo |
| Plans | Starter $75/mo; Pro $125/mo; no contracts | Free (1 user, 75 responses/quarter); billed yearly: Basic $19/mo (1 user, 2,500 responses/yr), Starter $39 (1 user, 15,000/yr), Business $79 (3 users, 36,000/yr); quarterly billing $39/$59/$149; extra users $49/mo each; no monthly billing; 14-day trial |
| Pricing model | Free trial | Free tier |
| Free trial | 14 days | 14 days |
| Users | Unlimited | 1 on Basic and Starter; 3 on Business |
| Integrations | Jobber, Housecall Pro, QuickBooks, Zapier | HubSpot, Salesforce, Zapier, Slack, Google Sheets |
| Team size | Just me · 2–10 people | Just me · 2–10 people · 11–50 people |
| Available in | US · CA | US · UK · CA · AU |
| Phone support | Plans not stated | Plans not stated |
| Live chat | Plans not stated | Business and up |
| Support hours | Phone: Mon–Thurs 9–5 PT; Fri 9–1 PT | Email: 24x5 · Live chat: 24x5 |
| Incidents posted | NiceJob has a public status page. Status page | SurveySparrow has a public status page. Status page |
| Capterra score | 4.9 / 5 from 203 reviews | 4.4 / 5 from 123 reviews |
| Trustpilot score | Not listed | 3.9 / 5 from 751 reviews |
| Fit: Retail shop | 60 | 65 |
| Fit: Restaurant or café | 50 | 70 |
| Fit: Service business | 85 | 80 |
| Fit: Agency or studio | 30 | 70 |
| Fit: Trades or contractor | 92 | 55 |
| Fit: Online store | 25 | 70 |
| Why people pick it |
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| Where it falls short |
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| Visit NiceJob | Visit SurveySparrow |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
SurveySparrow: partner link. We may earn a commission; it never affects rankings.
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