Crisp
Crisp
Website chat and shared inbox at a flat price per workspace
Crisp puts a chat widget on your site and pulls chat, email, and messaging apps into one shared inbox. The free plan covers 2 seats; Mini is $45 a month for 4 seats and a shared email inbox, and Essentials at $95 adds WhatsApp, Instagram, SMS, and a knowledge base for 10 seats. Crisp is for a small online business that wants chat without per-agent pricing. It is a poor fit for a team of more than 20 agents.
Cost at your size
Team size
Crisp's published plans don't cover 6 people. See larger plans on crisp.chat
Figures from the vendor's published prices. How we calculate prices
Getting help with Crisp
- How to reach them
- Live chat: plans not stated
- Email: plans not stated
- Hours
- Hours not published
- Response time
- Personalized SLA on Enterprise (terms not published) (Enterprise only)
- Onboarding
- Enterprise: dedicated onboarding, personalized SLA and team training (Enterprise only)
Crisp has a public status page. Status page
From Crisp's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- crisp.chat/en/contact/, read 2026-10-13
- crisp.chat/en/pricing/, read 2026-10-13
- Live chat: “Need to contact us? Chat with us or send us an email.” (crisp.chat/en/contact/)
- Email: “Need to contact us? Chat with us or send us an email.” (crisp.chat/en/contact/)
- Response time: “Personalized SLA” (crisp.chat/en/pricing/)
- Onboarding: “Created for large-scale companies willing to benefit from dedicated features, custom onboarding and personalized SLAs.” (crisp.chat/en/pricing/)
What reviewers say about Crisp
- Capterra4.6 / 5 · 148 reviews
- Trustpilot1.9 / 5 · 56 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.4 / 5 · 522 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Flat price per workspace, not per agent
- Free plan for 2 seats
Where it falls short
- Big jump from $95 to $295 for ticketing
- Extra seats only on Plus
Alternatives in customer support
Are you Crisp? Feature Crisp at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.