Zendesk vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ZendeskZendesk	CrispCrisp
In one line	Full ticketing across email, chat, phone, and social	Website chat and shared inbox at a flat price per workspace
Starting price	From $19/person	Free for 2 users
Six-person team	$114/mo	Not listed
Plans	Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149)	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	2 on free; 4 on Mini
Integrations	1,500+ apps	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US)	None listed
Live chat	Plans not stated	Plans not stated
Support hours	Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays)	Not published
Incidents posted	Zendesk has a public status page. Status page	Crisp has a public status page. Status page
Capterra score	4.4 / 5 from 4,094 reviews	4.6 / 5 from 148 reviews
Trustpilot score	1.8 / 5 from 742 reviews	1.9 / 5 from 56 reviews
Fit: Retail shop	50	60
Fit: Restaurant or café	30	45
Fit: Service business	65	70
Fit: Agency or studio	60	72
Fit: Trades or contractor	40	40
Fit: Online store	85	85
Why people pick it	Handles any channel Deep reporting	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Complex setup Per-agent cost	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Zendesk ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices