Tidio vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	CrispCrisp
In one line	Live chat and chatbot widget with a free tier	Website chat and shared inbox at a flat price per workspace
Starting price	Free	Free for 2 users
Six-person team	$0/mo	Not listed
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free tier	Free tier
Free trial	7 days	14 days
Users	Unlimited	2 on free; 4 on Mini
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	Just me · 2–10 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	Plans not stated
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	Crisp has a public status page. Status page
Capterra score	4.7 / 5 from 590 reviews	4.6 / 5 from 148 reviews
Trustpilot score	3.5 / 5 from 225 reviews	1.9 / 5 from 56 reviews
Fit: Retail shop	65	60
Fit: Restaurant or café	60	45
Fit: Service business	75	70
Fit: Agency or studio	55	72
Fit: Trades or contractor	55	40
Fit: Online store	85	85
Why people pick it	Fast to install Bots answer the easy stuff	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Conversation caps AI add-on costs extra	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Tidio ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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