Gorgias vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	CrispCrisp
In one line	Helpdesk built around Shopify orders	Website chat and shared inbox at a flat price per workspace
Starting price	From $10/mo	Free for 2 users
Six-person team	$50/mo	Not listed
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Paid	Free tier
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	2 on free; 4 on Mini
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Crisp has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	4.6 / 5 from 148 reviews
Trustpilot score	2.0 / 5 from 153 reviews	1.9 / 5 from 56 reviews
Fit: Retail shop	50	60
Fit: Restaurant or café	10	45
Fit: Service business	20	70
Fit: Agency or studio	15	72
Fit: Trades or contractor	10	40
Fit: Online store	95	85
Why people pick it	Order data in the ticket Automations for common asks	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Ticket caps Only useful with a store	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Gorgias ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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