Help Scout vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Help ScoutHelp Scout	CrispCrisp
In one line	Shared inbox that feels like email, plus a help center	Website chat and shared inbox at a flat price per workspace
Starting price	From $25/person	Free for 2 users
Six-person team	$150/mo	Not listed
Plans	Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free tier	Free tier
Free trial	15 days	14 days
Users	Per user; 5 on free	2 on free; 4 on Mini
Integrations	Shopify, HubSpot, Slack, Jira, 100+	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page	Crisp has a public status page. Status page
Capterra score	4.6 / 5 from 226 reviews	4.6 / 5 from 148 reviews
Trustpilot score	3.0 / 5 from 40 reviews	1.9 / 5 from 56 reviews
Fit: Retail shop	60	60
Fit: Restaurant or café	40	45
Fit: Service business	80	70
Fit: Agency or studio	75	72
Fit: Trades or contractor	55	40
Fit: Online store	90	85
Why people pick it	Simple for the team Docs site included	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Per-user pricing adds up Light on automation	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Help Scout ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Help Scout: partner link. We may earn a commission; it never affects rankings.