LiveAgent
Quality Unit
Help desk with email, chat, and calls from $15 an agent
LiveAgent puts email, live chat, and a knowledge base in one help desk; calls and social channels come on higher plans. Small business is $15 per agent a month billed yearly ($19 monthly), and there is a 30-day trial without a card. LiveAgent is for small support teams that want one cheap tool. A team that needs more advanced AI features should look elsewhere.
Cost at your size
Team size
For 6 people: $90 a month.
LiveAgent costs $24 less than the median customer support tool for 6 people ($114).
LiveAgent pays for itself if it saves 3 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with LiveAgent
- How to reach them
- Email: plans not stated
- Live chat: plans not stated
- Help center: plans not stated
- Hours
- Hours not published
- Onboarding
- Dedicated account manager (Enterprise only)
Quality Unit has a public status page. Status page
From Quality Unit's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- liveagent.com/about/contact/, read 2026-10-13
- liveagent.com/pricing/, read 2026-10-13
- Email: “Send your queries to support@ladesk.com and receive personalized assistance.” (liveagent.com/about/contact/)
- Live chat: “For instant support, use our Live Chat feature available on our website.” (liveagent.com/about/contact/)
- Help center: “Dive into our Knowledge Base for immediate answers to frequently asked questions, how-to guides, and articles.” (liveagent.com/about/contact/)
- Onboarding: “Dedicated account manager” (liveagent.com/pricing/)
What reviewers say about LiveAgent
- Capterra4.7 / 5 · 1,789 reviews
- Trustpilot4.6 / 5 · 620 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at LiveAgent
- Oct 2026LaunchAdded live call transcription and on-demand translation of incoming messages. liveagent.com
Picked from Quality Unit's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Low price per agent
- Calls on mid-tier plans
Where it falls short
- Dated interface
- Social channels cost extra on some plans
Alternatives in customer support
Are you Quality Unit? Feature LiveAgent at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.