Help Scout vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Help ScoutHelp Scout	LiveAgentQuality Unit
In one line	Shared inbox that feels like email, plus a help center	Help desk with email, chat, and calls from $15 an agent
Starting price	From $25/person	From $15/person
Six-person team	$150/mo	$90/mo
Plans	Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free tier	Free trial
Free trial	15 days	30 days
Users	Per user; 5 on free	Per agent
Integrations	Shopify, HubSpot, Slack, Jira, 100+	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page	Quality Unit has a public status page. Status page
Capterra score	4.6 / 5 from 226 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	3.0 / 5 from 40 reviews	4.6 / 5 from 620 reviews
Fit: Retail shop	60	55
Fit: Restaurant or café	40	40
Fit: Service business	80	72
Fit: Agency or studio	75	70
Fit: Trades or contractor	55	45
Fit: Online store	90	80
Why people pick it	Simple for the team Docs site included	Low price per agent Calls on mid-tier plans
Where it falls short	Per-user pricing adds up Light on automation	Dated interface Social channels cost extra on some plans
	Visit Help Scout ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Help Scout: partner link. We may earn a commission; it never affects rankings.