Gorgias vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	LiveAgentQuality Unit
In one line	Helpdesk built around Shopify orders	Help desk with email, chat, and calls from $15 an agent
Starting price	From $10/mo	From $15/person
Six-person team	$50/mo	$90/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Paid	Free trial
Free trial	7 days	30 days
Users	3 on Starter; 500 from Basic	Per agent
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Quality Unit has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	2.0 / 5 from 153 reviews	4.6 / 5 from 620 reviews
Fit: Retail shop	50	55
Fit: Restaurant or café	10	40
Fit: Service business	20	72
Fit: Agency or studio	15	70
Fit: Trades or contractor	10	45
Fit: Online store	95	80
Why people pick it	Order data in the ticket Automations for common asks	Low price per agent Calls on mid-tier plans
Where it falls short	Ticket caps Only useful with a store	Dated interface Social channels cost extra on some plans
	Visit Gorgias ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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