Zendesk vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ZendeskZendesk	LiveAgentQuality Unit
In one line	Full ticketing across email, chat, phone, and social	Help desk with email, chat, and calls from $15 an agent
Starting price	From $19/person	From $15/person
Six-person team	$114/mo	$90/mo
Plans	Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149)	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free trial	Free trial
Free trial	14 days	30 days
Users	Per agent	Per agent
Integrations	1,500+ apps	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US)	None listed
Live chat	Plans not stated	Plans not stated
Support hours	Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays)	Not published
Incidents posted	Zendesk has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	4.4 / 5 from 4,094 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	1.8 / 5 from 742 reviews	4.6 / 5 from 620 reviews
Fit: Retail shop	50	55
Fit: Restaurant or café	30	40
Fit: Service business	65	72
Fit: Agency or studio	60	70
Fit: Trades or contractor	40	45
Fit: Online store	85	80
Why people pick it	Handles any channel Deep reporting	Low price per agent Calls on mid-tier plans
Where it falls short	Complex setup Per-agent cost	Dated interface Social channels cost extra on some plans
	Visit Zendesk ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices