Tidio vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	LiveAgentQuality Unit
In one line	Live chat and chatbot widget with a free tier	Help desk with email, chat, and calls from $15 an agent
Starting price	Free	From $15/person
Six-person team	$0/mo	$90/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free tier	Free trial
Free trial	7 days	30 days
Users	Unlimited	Per agent
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	Just me · 2–10 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	Plans not stated
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	Quality Unit has a public status page. Status page
Capterra score	4.7 / 5 from 590 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	3.5 / 5 from 225 reviews	4.6 / 5 from 620 reviews
Fit: Retail shop	65	55
Fit: Restaurant or café	60	40
Fit: Service business	75	72
Fit: Agency or studio	55	70
Fit: Trades or contractor	55	45
Fit: Online store	85	80
Why people pick it	Fast to install Bots answer the easy stuff	Low price per agent Calls on mid-tier plans
Where it falls short	Conversation caps AI add-on costs extra	Dated interface Social channels cost extra on some plans
	Visit Tidio ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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