tawk.to
tawk.to
Free live chat for your website
tawk.to adds live chat, a ticket inbox, and a knowledge base to your site for free, with unlimited agents. Paid add-ons include removing its branding for $29 a month per site and AI Assist from $29 a month. It is for a small business that wants chat on its site at no cost, and a poor fit for a team that needs advanced routing and reporting.
Cost at your size
Team size
For 6 people: free.
tawk.to costs $114 less than the median customer support tool for 6 people ($114).
Figures from the vendor's published prices. How we calculate prices
Getting help with tawk.to
- How to reach them
- Live chat: every plan · 24/7
- Email: every plan
- Web form: every plan
- Response time
- Chat: median reply under a minute (every plan); Email: aims to reply within one business day (every plan)
0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From tawk.to's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- tawk.to/contact/, read 2026-10-13
- tawk.to/why-free/, read 2026-10-24
- Live chat: “our team is online 24/7 and usually replies within minutes” (tawk.to/contact/)
- Live chat hours: “our team is online 24/7 and usually replies within minutes” (tawk.to/contact/)
- Email: “Email us — we read every message and reply personally.” (tawk.to/contact/)
- Web form: “Fill in the form and the right team will pick it up.” (tawk.to/contact/)
- Response time: “Median reply: under a minute” (tawk.to/contact/)
- Response time: “We aim to reply within one business day.” (tawk.to/contact/)
What reviewers say about tawk.to
- Capterra4.6 / 5 · 345 reviews
- Trustpilot2.2 / 5 · 108 reviews
- G2See reviews on G2
- US App Store (iPhone app)3.7 / 5 · 217 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at tawk.to
- Apr 2026LaunchAdded Telegram as a channel, managed in the same inbox as chat, WhatsApp, SMS and Messenger. tawk.to
- Dec 2025LaunchAdded WhatsApp: connect a business WhatsApp number and handle those chats alongside live chat and email tickets. tawk.to
- Dec 2025LaunchYou can now start outbound messages by Messenger, SMS via Twilio, WhatsApp or email, not just email tickets. tawk.to
Picked from tawk.to's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Free with unlimited agents
- Installs on any site
Where it falls short
- tawk.to branding unless you pay
- Basic reporting
Alternatives in customer support
Are you tawk.to? Feature tawk.to at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.