Help Scout vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to costs less for a six-person team.- tawk.to fits restaurant or café.
Help Scout: Simple for the team.
| Compare | Help ScoutHelp Scout | tawk.totawk.to |
|---|---|---|
| In one line | Shared inbox that feels like email, plus a help center | Free live chat for your website |
| Starting price | From $25/person | Free |
| Six-person team | $150/mo | $0/mo |
| Plans | Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Free tier | Free |
| Free trial | 15 days | — |
| Users | Per user; 5 on free | Unlimited |
| Integrations | Shopify, HubSpot, Slack, Jira, 100+ | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | None listed | Every plan |
| Support hours | Not published | Live chat: 24/7 |
| Incidents posted | 6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.6 / 5 from 226 reviews | 4.6 / 5 from 345 reviews |
| Trustpilot score | 3.0 / 5 from 40 reviews | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 60 | 65 |
| Fit: Restaurant or café | 40 | 50 |
| Fit: Service business | 80 | 75 |
| Fit: Agency or studio | 75 | 70 |
| Fit: Trades or contractor | 55 | 60 |
| Fit: Online store | 90 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Help Scout | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Help Scout: partner link. We may earn a commission; it never affects rankings.
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