Gorgias vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to costs less for a six-person team.- tawk.to fits retail shop, restaurant or café, service business, agency or studio, trades or contractor.
Gorgias fits online store.
| Compare | GorgiasGorgias | tawk.totawk.to |
|---|---|---|
| In one line | Helpdesk built around Shopify orders | Free live chat for your website |
| Starting price | From $10/mo | Free |
| Six-person team | $50/mo | $0/mo |
| Plans | Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40 | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Paid | Free |
| Free trial | 7 days | — |
| Users | 3 on Starter; 500 from Basic | Unlimited |
| Integrations | Shopify, BigCommerce, Klaviyo, Yotpo | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | Just me · 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | None listed | Every plan |
| Support hours | Not published | Live chat: 24/7 |
| Incidents posted | 16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.6 / 5 from 135 reviews | 4.6 / 5 from 345 reviews |
| Trustpilot score | 2.0 / 5 from 153 reviews | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 50 | 65 |
| Fit: Restaurant or café | 10 | 50 |
| Fit: Service business | 20 | 75 |
| Fit: Agency or studio | 15 | 70 |
| Fit: Trades or contractor | 10 | 60 |
| Fit: Online store | 95 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Gorgias | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Gorgias: partner link. We may earn a commission; it never affects rankings.
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