Zendesk vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to costs less for a six-person team.- tawk.to fits retail shop, restaurant or café, service business, agency or studio, trades or contractor.
Zendesk: Handles any channel.
| Compare | ZendeskZendesk | tawk.totawk.to |
|---|---|---|
| In one line | Full ticketing across email, chat, phone, and social | Free live chat for your website |
| Starting price | From $19/person | Free |
| Six-person team | $114/mo | $0/mo |
| Plans | Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149) | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Free trial | Free |
| Free trial | 14 days | — |
| Users | Per agent | Unlimited |
| Integrations | 1,500+ apps | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | 11–50 people · 51–200 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated (US) | None listed |
| Live chat | Plans not stated | Every plan |
| Support hours | Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays) | Live chat: 24/7 |
| Incidents posted | Zendesk has a public status page. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.4 / 5 from 4,094 reviews | 4.6 / 5 from 345 reviews |
| Trustpilot score | 1.8 / 5 from 742 reviews | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 50 | 65 |
| Fit: Restaurant or café | 30 | 50 |
| Fit: Service business | 65 | 75 |
| Fit: Agency or studio | 60 | 70 |
| Fit: Trades or contractor | 40 | 60 |
| Fit: Online store | 85 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Zendesk | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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