Tidio vs tawk.to

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	tawk.totawk.to
In one line	Live chat and chatbot widget with a free tier	Free live chat for your website
Starting price	Free	Free
Six-person team	$0/mo	$0/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr
Pricing model	Free tier	Free
Free trial	7 days	—
Users	Unlimited	Unlimited
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	WordPress, Shopify, Wix, Squarespace, WooCommerce
Team size	Just me · 2–10 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	Every plan
Support hours	Not published	Live chat: 24/7
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.7 / 5 from 590 reviews	4.6 / 5 from 345 reviews
Trustpilot score	3.5 / 5 from 225 reviews	2.2 / 5 from 108 reviews
Fit: Retail shop	65	65
Fit: Restaurant or café	60	50
Fit: Service business	75	75
Fit: Agency or studio	55	70
Fit: Trades or contractor	55	60
Fit: Online store	85	82
Why people pick it	Fast to install Bots answer the easy stuff	Free with unlimited agents Installs on any site
Where it falls short	Conversation caps AI add-on costs extra	tawk.to branding unless you pay Basic reporting
	Visit Tidio ↗	Visit tawk.to ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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