Textline
Textline
Shared inbox for business texting, priced by quote
Textline puts customer texts in one shared inbox so several agents can answer from your business number, with automations, scheduled messages, templates and satisfaction surveys, plus Facebook and Instagram messages in the same place. Essentials includes 3 agents and at least 600 message credits a month, and Pro includes 5 agents and 2,000 credits, but Textline publishes no plan prices, so you get a quote from sales. Extra credits are 3¢ each, and a local 10DLC number adds a $15 monthly registration fee. It suits support and operations teams that text customers all day, including healthcare teams that need HIPAA. It is not built for promotional texts to a large list, which SMS marketing tools handle for less.
Cost at your size
Textline doesn't publish a monthly price (Price by quote).
Figures from the vendor's published prices. How we calculate prices
Getting help with Textline
- How to reach them
- Phone: plans not stated
- Web form: plans not stated
- Help center: every plan
- Hours
- Hours not published
- Response time
- Priority support on Pro and up (Pro and up)
- Onboarding
- Dedicated customer success manager on Pro and up (Pro and up)
2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Textline's support and pricing pages, October 2026 · checked by us 2026-10-24 · How we gather this
Sources
- textline.com/contact-us, read 2026-10-24
- help.textline.com, read 2026-10-24
- textline.com/pricing, read 2026-10-24
- Phone: “For phone support: +1 (833) 366-5840” (textline.com/contact-us)
- Web form: “Click here to open a support request.” (help.textline.com)
- Help center: “Hi! How can we help you?” (help.textline.com)
- Response time: “Priority support” (textline.com/pricing)
- Onboarding: “Dedicated customer success manager” (textline.com/pricing)
Why people pick it
- Several agents texting customers from one number
- HIPAA-compatible on every plan
Where it falls short
- No published prices
- Message credits and number fees on top
Alternatives in customer support
Are you Textline? Feature Textline at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.