Help Scout vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Help ScoutHelp Scout	TextlineTextline
In one line	Shared inbox that feels like email, plus a help center	Shared inbox for business texting, priced by quote
Starting price	From $25/person	Price by quote
Six-person team	$150/mo	Price by quote
Plans	Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free tier	Paid
Free trial	15 days	—
Users	Per user; 5 on free	3 agents on Essentials; 5 on Pro
Integrations	Shopify, HubSpot, Slack, Jira, 100+	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	None listed	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.6 / 5 from 226 reviews	Not listed
Trustpilot score	3.0 / 5 from 40 reviews	Not listed
Fit: Retail shop	60	55
Fit: Restaurant or café	40	40
Fit: Service business	80	80
Fit: Agency or studio	75	50
Fit: Trades or contractor	55	75
Fit: Online store	90	65
Why people pick it	Simple for the team Docs site included	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Per-user pricing adds up Light on automation	No published prices Message credits and number fees on top
	Visit Help Scout ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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