Gorgias vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	TextlineTextline
In one line	Helpdesk built around Shopify orders	Shared inbox for business texting, priced by quote
Starting price	From $10/mo	Price by quote
Six-person team	$50/mo	Price by quote
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Paid	Paid
Free trial	7 days	—
Users	3 on Starter; 500 from Basic	3 agents on Essentials; 5 on Pro
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	None listed	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.6 / 5 from 135 reviews	Not listed
Trustpilot score	2.0 / 5 from 153 reviews	Not listed
Fit: Retail shop	50	55
Fit: Restaurant or café	10	40
Fit: Service business	20	80
Fit: Agency or studio	15	50
Fit: Trades or contractor	10	75
Fit: Online store	95	65
Why people pick it	Order data in the ticket Automations for common asks	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Ticket caps Only useful with a store	No published prices Message credits and number fees on top
	Visit Gorgias ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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