Wati
Wati
WhatsApp Business inbox, broadcasts, and bots
Wati is a shared WhatsApp inbox built on the official WhatsApp Business API, with broadcast campaigns, templates, and no-code bots. It suits shops and service businesses whose customers already message them on WhatsApp.
Cost at your size
Team size
For 6 people: $158 a month.
Wati costs $44 more than the median customer support tool for 6 people ($114).
Wati pays for itself if it saves 5.5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Wati
- How to reach them
- Email: every paid plan · 24x5 on Growth only; 24x7 on Pro and up
- Live chat: Pro and up · 24x7
- Help center: every plan
- Onboarding
- Dedicated onboarding included with annual plans (plans not stated)
- Dedicated Onboarding at a custom one-time fee (plans not stated)
- Dedicated Customer Success Manager (Business only)
- Technical Account Management (custom annual fee, Business annual plan only), incl. direct phone support for P1 tickets if required (Business only)
Wati has a public status page. Status page
From Wati's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- wati.io/pricing/, read 2026-10-13
- support.wati.io/en/articles/11462985-how-to-contact-wati-support-for-help, read 2026-10-13
- support.wati.io, read 2026-10-13
- Email: “24x5 Email Support: in English and Portuguese, with basic SLA coverage” (wati.io/pricing/)
- Email hours: “24x5 Email Support: in English and Portuguese, with basic SLA coverage” (wati.io/pricing/)
- Email hours: “24x7 Email & Chat Support: Standard SLAs to support your operations” (wati.io/pricing/)
- Live chat: “If your plan includes live chat support, your conversation will be routed to our support team.” (support.wati.io/en/articles/11462985-how-to-contact-wati-support-for-help)
- Live chat hours: “24x7 Email & Chat Support: Standard SLAs to support your operations” (wati.io/pricing/)
- Help center: “The Wati Knowledge Base is the primary documentation portal for Wati.” (support.wati.io/en/articles/11462985-how-to-contact-wati-support-for-help)
- Onboarding: “Onboarding support is included with the annual plan for all recurring” (wati.io/pricing/)
- Onboarding: “Dedicated Onboarding” (wati.io/pricing/)
- Onboarding: “Dedicated Customer Success Manager for strategic recommendations” (wati.io/pricing/)
- Onboarding: “This service can be availed by Business” (wati.io/pricing/)
What reviewers say about Wati
- Capterra4.6 / 5 · 207 reviews
- Trustpilot3.0 / 5 · 273 reviews
- G2See reviews on G2
- US App Store (iPhone app)3.7 / 5 · 21 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Official WhatsApp API
- Broadcasts and automations
Where it falls short
- Meta conversation fees on top
- WhatsApp only
Alternatives in customer support
Are you Wati? Feature Wati at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.