Zendesk vs Wati
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Zendesk costs less for a six-person team.
Wati fits retail shop, restaurant or café, service business, trades or contractor.
| Compare | ZendeskZendesk | WatiWati |
|---|---|---|
| In one line | Full ticketing across email, chat, phone, and social | WhatsApp Business inbox, broadcasts, and bots |
| Starting price | From $19/person | From $59/mo |
| Six-person team | $114/mo | $158/mo |
| Plans | Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149) | Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 7 days |
| Users | Per agent | 3 on Growth; 5 on Pro and Business |
| Integrations | 1,500+ apps | Shopify, WooCommerce, HubSpot, Zapier, Google Sheets |
| Team size | 11–50 people · 51–200 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated (US) | None listed |
| Live chat | Plans not stated | Pro and up |
| Support hours | Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays) | Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7 |
| Incidents posted | Zendesk has a public status page. Status page | Wati has a public status page. Status page |
| Capterra score | 4.4 / 5 from 4,094 reviews | 4.6 / 5 from 207 reviews |
| Trustpilot score | 1.8 / 5 from 742 reviews | 3.0 / 5 from 273 reviews |
| Fit: Retail shop | 50 | 75 |
| Fit: Restaurant or café | 30 | 65 |
| Fit: Service business | 65 | 80 |
| Fit: Agency or studio | 60 | 55 |
| Fit: Trades or contractor | 40 | 65 |
| Fit: Online store | 85 | 85 |
| Why people pick it |
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| Where it falls short |
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| Visit Zendesk | Visit Wati |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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