Gorgias vs Wati

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	WatiWati
In one line	Helpdesk built around Shopify orders	WhatsApp Business inbox, broadcasts, and bots
Starting price	From $10/mo	From $59/mo
Six-person team	$50/mo	$158/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial
Pricing model	Paid	Free trial
Free trial	7 days	7 days
Users	3 on Starter; 500 from Basic	3 on Growth; 5 on Pro and Business
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Pro and up
Support hours	Not published	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Wati has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	4.6 / 5 from 207 reviews
Trustpilot score	2.0 / 5 from 153 reviews	3.0 / 5 from 273 reviews
Fit: Retail shop	50	75
Fit: Restaurant or café	10	65
Fit: Service business	20	80
Fit: Agency or studio	15	55
Fit: Trades or contractor	10	65
Fit: Online store	95	85
Why people pick it	Order data in the ticket Automations for common asks	Official WhatsApp API Broadcasts and automations
Where it falls short	Ticket caps Only useful with a store	Meta conversation fees on top WhatsApp only
	Visit Gorgias ↗	Visit Wati ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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