Help Scout vs Wati
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Help Scout costs less for a six-person team.
Wati fits retail shop, restaurant or café, trades or contractor.- Help Scout fits agency or studio.
| Compare | Help ScoutHelp Scout | WatiWati |
|---|---|---|
| In one line | Shared inbox that feels like email, plus a help center | WhatsApp Business inbox, broadcasts, and bots |
| Starting price | From $25/person | From $59/mo |
| Six-person team | $150/mo | $158/mo |
| Plans | Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual | Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial |
| Pricing model | Free tier | Free trial |
| Free trial | 15 days | 7 days |
| Users | Per user; 5 on free | 3 on Growth; 5 on Pro and Business |
| Integrations | Shopify, HubSpot, Slack, Jira, 100+ | Shopify, WooCommerce, HubSpot, Zapier, Google Sheets |
| Team size | 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | None listed | Pro and up |
| Support hours | Not published | Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7 |
| Incidents posted | 6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page | Wati has a public status page. Status page |
| Capterra score | 4.6 / 5 from 226 reviews | 4.6 / 5 from 207 reviews |
| Trustpilot score | 3.0 / 5 from 40 reviews | 3.0 / 5 from 273 reviews |
| Fit: Retail shop | 60 | 75 |
| Fit: Restaurant or café | 40 | 65 |
| Fit: Service business | 80 | 80 |
| Fit: Agency or studio | 75 | 55 |
| Fit: Trades or contractor | 55 | 65 |
| Fit: Online store | 90 | 85 |
| Why people pick it |
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| Where it falls short |
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| Visit Help Scout | Visit Wati |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Help Scout and Wati: partner links. We may earn a commission; it never affects rankings.
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