Tidio vs Wati

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	WatiWati
In one line	Live chat and chatbot widget with a free tier	WhatsApp Business inbox, broadcasts, and bots
Starting price	Free	From $59/mo
Six-person team	$0/mo	$158/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial
Pricing model	Free tier	Free trial
Free trial	7 days	7 days
Users	Unlimited	3 on Growth; 5 on Pro and Business
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets
Team size	Just me · 2–10 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	Pro and up
Support hours	Not published	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	Wati has a public status page. Status page
Capterra score	4.7 / 5 from 590 reviews	4.6 / 5 from 207 reviews
Trustpilot score	3.5 / 5 from 225 reviews	3.0 / 5 from 273 reviews
Fit: Retail shop	65	75
Fit: Restaurant or café	60	65
Fit: Service business	75	80
Fit: Agency or studio	55	55
Fit: Trades or contractor	55	65
Fit: Online store	85	85
Why people pick it	Fast to install Bots answer the easy stuff	Official WhatsApp API Broadcasts and automations
Where it falls short	Conversation caps AI add-on costs extra	Meta conversation fees on top WhatsApp only
	Visit Tidio ↗	Visit Wati ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Tidio and Wati: partner links. We may earn a commission; it never affects rankings.