Zoho Desk
Zoho
Help desk with a free plan and $7 agents
Zoho Desk turns support email, web forms, and social messages into tickets, with a help center for self-service. It is free for 3 agents; Express is $7 per agent a month billed yearly ($9 monthly) for up to 5 agents, and Standard at $14 adds a knowledge base and integrations. Zoho Desk is for a small team answering email tickets. Live chat is only on Enterprise, at $40.
Cost at your size
Team size
For 6 people: $42 a month.
Zoho Desk costs $72 less than the median customer support tool for 6 people ($114).
Zoho Desk pays for itself if it saves 1.5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Zoho Desk
- How to reach them
- Email: every plan · 24/7 on every paid plan
- Web form: every plan
- Phone: every paid plan · 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan)
- Live chat: Professional and up · standard business hours (Classic); 24 hours on weekdays (Premium support plan)
- Community forum: every plan
- Video call: plans not stated
- Response time
- Free edition: reply in 1-2 business days (Free only); Initial response 8 hours (Classic), 3 hours (Premium support plan), 1 hour (Enterprise support plan) (every paid plan)
- Onboarding
- Onboarding session booked after purchase (every paid plan)
- Dedicated Technical Account Manager with the Enterprise Support plan (plans not stated) · Costs 25% of your annual subscription fee (with min. 25 user licenses)
Zoho has a public status page. Status page
From Zoho's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- zoho.com/desk/pricing.html, read 2026-10-13
- zoho.com/desk/support-plans.html, read 2026-10-13
- Email: “We offer basic support for our free edition users. You have access to the following support options: Email us your request or raise a ticket in our customer portal.” (zoho.com/desk/support-plans.html)
- Email hours: “You can reach our support team via email (24/7), or via toll-free call support available during standard business hours (8/5).” (zoho.com/desk/support-plans.html)
- Web form: “Email us your request or raise a ticket in our customer portal.” (zoho.com/desk/support-plans.html)
- Phone: “As a paid Zoho Desk user, you are automatically eligible for Classic tier support. You can reach our support team via email (24/7), or via toll-free call support available during standard business hours (8/5).” (zoho.com/desk/support-plans.html)
- Phone hours: “Toll free-call support Connect on call with our support team 8 hours x 5 days 24 hours x 5 days 24 hours x 7 days” (zoho.com/desk/support-plans.html)
- Live chat: “Additionally, customers on Professional or Enterprise edition gain access to live chat support available during standard business hours.” (zoho.com/desk/support-plans.html)
- Live chat hours: “while channels such as live chat, toll-free calls, and remote sessions are available for 24 hours on weekdays.” (zoho.com/desk/support-plans.html)
- Community forum: “Post in our community forums and get help from Zoho Desk community.” (zoho.com/desk/support-plans.html)
- Video call: “Remote assistance Get assistance through screen-sharing sessions.” (zoho.com/desk/support-plans.html)
- Response time: “Our support staff will get back to you in 1-2 business days.” (zoho.com/desk/support-plans.html)
- Response time: “Initial response 8 hours 3 hours 1 hour” (zoho.com/desk/support-plans.html)
- Onboarding: “Once you purchase Zoho Desk , you receive a welcome email along with a calendar booking link to schedule your onboarding session.” (zoho.com/desk/support-plans.html)
- Onboarding: “A dedicated Technical Account Manager assigned to your company” (zoho.com/desk/support-plans.html)
What reviewers say about Zoho Desk
- Capterra4.5 / 5 · 2,216 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.7 / 5 · 1,636 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Zoho Desk
- Aug 2026LaunchAdded a Tickets Dashboard in the help center so customers can track all their tickets in one view, from Express up. zoho.com
- Aug 2026LaunchAdded Automation Studio for branching, multi-step automation rules on Professional and up. zoho.com
Picked from Zoho's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Free plan for 3 agents
- Express at $7 per agent billed yearly
Where it falls short
- Most integrations start on Standard
- Live chat only on Enterprise
Alternatives in customer support
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