Tidio vs Zoho Desk
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Tidio costs less for a six-person team.- Tidio fits restaurant or café.
Zoho Desk fits agency or studio.- Zoho Desk suits teams past ten people.
| Compare | TidioTidio | Zoho DeskZoho |
|---|---|---|
| In one line | Live chat and chatbot widget with a free tier | Help desk with a free plan and $7 agents |
| Starting price | Free | From $7/person |
| Six-person team | $0/mo | $42/mo |
| Plans | Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo | Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50 |
| Pricing model | Free tier | Free tier |
| Free trial | 7 days | 15 days |
| Users | Unlimited | 3 on free; up to 5 on Express |
| Integrations | Shopify, WordPress, Wix, HubSpot, Mailchimp | Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up) |
| Team size | Just me · 2–10 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | Every paid plan |
| Live chat | Plans not stated | Professional and up |
| Support hours | Not published | Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan) |
| Incidents posted | 0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page | Zoho has a public status page. Status page |
| Capterra score | 4.7 / 5 from 590 reviews | 4.5 / 5 from 2,216 reviews |
| Trustpilot score | 3.5 / 5 from 225 reviews | Not listed |
| Fit: Retail shop | 65 | 65 |
| Fit: Restaurant or café | 60 | 45 |
| Fit: Service business | 75 | 80 |
| Fit: Agency or studio | 55 | 78 |
| Fit: Trades or contractor | 55 | 55 |
| Fit: Online store | 85 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Tidio | Visit Zoho Desk |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Tidio: partner link. We may earn a commission; it never affects rankings.
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