Zendesk vs Zoho Desk
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Zoho Desk costs less for a six-person team.- Zoho Desk fits retail shop, restaurant or café, service business, agency or studio, trades or contractor.
Zendesk: Handles any channel.
| Compare | ZendeskZendesk | Zoho DeskZoho |
|---|---|---|
| In one line | Full ticketing across email, chat, phone, and social | Help desk with a free plan and $7 agents |
| Starting price | From $19/person | From $7/person |
| Six-person team | $114/mo | $42/mo |
| Plans | Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149) | Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50 |
| Pricing model | Free trial | Free tier |
| Free trial | 14 days | 15 days |
| Users | Per agent | 3 on free; up to 5 on Express |
| Integrations | 1,500+ apps | Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up) |
| Team size | 11–50 people · 51–200 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated (US) | Every paid plan |
| Live chat | Plans not stated | Professional and up |
| Support hours | Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays) | Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan) |
| Incidents posted | Zendesk has a public status page. Status page | Zoho has a public status page. Status page |
| Capterra score | 4.4 / 5 from 4,094 reviews | 4.5 / 5 from 2,216 reviews |
| Trustpilot score | 1.8 / 5 from 742 reviews | Not listed |
| Fit: Retail shop | 50 | 65 |
| Fit: Restaurant or café | 30 | 45 |
| Fit: Service business | 65 | 80 |
| Fit: Agency or studio | 60 | 78 |
| Fit: Trades or contractor | 40 | 55 |
| Fit: Online store | 85 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Zendesk | Visit Zoho Desk |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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