Gorgias vs Zoho Desk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	Zoho DeskZoho
In one line	Helpdesk built around Shopify orders	Help desk with a free plan and $7 agents
Starting price	From $10/mo	From $7/person
Six-person team	$50/mo	$42/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50
Pricing model	Paid	Free tier
Free trial	7 days	15 days
Users	3 on Starter; 500 from Basic	3 on free; up to 5 on Express
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Every paid plan
Live chat	None listed	Professional and up
Support hours	Not published	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Zoho has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	4.5 / 5 from 2,216 reviews
Trustpilot score	2.0 / 5 from 153 reviews	Not listed
Fit: Retail shop	50	65
Fit: Restaurant or café	10	45
Fit: Service business	20	80
Fit: Agency or studio	15	78
Fit: Trades or contractor	10	55
Fit: Online store	95	82
Why people pick it	Order data in the ticket Automations for common asks	Free plan for 3 agents Express at $7 per agent billed yearly
Where it falls short	Ticket caps Only useful with a store	Most integrations start on Standard Live chat only on Enterprise
	Visit Gorgias ↗	Visit Zoho Desk ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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