When I Work
When I Work
Shift scheduling and time clock from $2.50 a user
When I Work builds shift schedules, handles swaps and time-off requests, and runs a mobile time clock. Essentials is $2.50 per user a month. When I Work is for hourly teams in retail, food service, and care. It is a poor fit for appointment booking.
Cost at your size
Team size
For 6 people: $15 a month.
When I Work costs $10.50 less than the median scheduling tool for 6 people ($25.50).
When I Work pays for itself if it saves less than an hour a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
What When I Work connects to
Payroll & HR tools in our catalog · found on vendor and marketplace pages, October 2026 · 5 of 5 checked by us
Has a Zapier app
Sources
- Gusto: support.gusto.com/article/106622037100000/app-directory-and-software-integrations-overview, found 2026-10-12, checked 2026-10-15
- Rippling: help.wheniwork.com/articles/integrations-to-when-i-work/, found 2026-10-12, checked 2026-10-15
- QuickBooks Payroll: help.wheniwork.com/articles/integrations-to-when-i-work/, found 2026-10-12, checked 2026-10-15
- OnPay: help.wheniwork.com/articles/integrations-to-when-i-work/, found 2026-10-12, checked 2026-10-15
- Square Payroll: help.wheniwork.com/articles/integrations-to-when-i-work/, found 2026-10-12, checked 2026-10-15
Getting help with When I Work
- How to reach them
- Web form: plans not stated · Monday-Friday: 7 A.M. to 9 P.M. Central Standard Time; Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time
- Live chat: plans not stated · Monday-Friday: 7 A.M. to 7 P.M. Central Standard Time; Saturday-Sunday: 9 A.M. to 4:30 P.M. Central Standard Time
- Response time
- Within a few hours during business hours; next business day after hours (plans not stated)
0 incidents posted on When I Work's status page in the 90 days to Oct 27, 2026. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From When I Work's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- help.wheniwork.com/submit-a-ticket/, read 2026-10-13
- wheniwork.com/pricing, read 2026-10-13
- Web form: “Submit a Ticket with When I Work Customer Care Enter your information below.” (help.wheniwork.com/submit-a-ticket/)
- Web form hours: “Monday-Friday: Tickets: 7 A.M. to 9 P.M. Central Standard Time (UTC -6:00)” (help.wheniwork.com/submit-a-ticket/)
- Web form hours: “Saturday-Sunday: Tickets and live chat: 9 A.M. to 4:30 P.M. Central Standard Time (UTC -6:00)” (help.wheniwork.com/submit-a-ticket/)
- Live chat: “Live chat: 7 A.M. to 7 P.M. Central Standard Time (UTC -6:00)” (help.wheniwork.com/submit-a-ticket/)
- Live chat hours: “Live chat: 7 A.M. to 7 P.M. Central Standard Time (UTC -6:00)” (help.wheniwork.com/submit-a-ticket/)
- Live chat hours: “Saturday-Sunday: Tickets and live chat: 9 A.M. to 4:30 P.M. Central Standard Time (UTC -6:00)” (help.wheniwork.com/submit-a-ticket/)
- Response time: “During our business hours, we do our best to get back to you within a few hours. If you contact us after business hours, we will get back to you on the next business day.” (help.wheniwork.com/submit-a-ticket/)
What reviewers say about When I Work
- Capterra4.5 / 5 · 1,300 reviews
- Trustpilot4.1 / 5 · 7 reviews · few reviews
- G2See reviews on G2
- US App Store (iPhone app)4.8 / 5 · 57,889 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at When I Work
- Dec 2025LaunchIntroduced new plans priced by location, single or multiple, that bundle time and attendance, payroll integrations and scheduling rules. wheniwork.com
Picked from When I Work's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Cheap per user
- Easy shift swaps
Where it falls short
- No free plan
- Time clock features need Pro
Alternatives in scheduling
Homebase Scheduling
Free up to 10 users
Shift scheduling and a time clock, free for up to 10 employees
Calendly
From $10/person
Appointment booking links for client-facing work
Jobber
From $29/mo
Quoting, scheduling, and invoicing for field service
Connecteam
Free up to 10 users
Shift scheduling, time clock, and chat for deskless teams
Are you When I Work? Feature When I Work at the top of scheduling, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.