Klaviyo vs SimpleTexting

Two email marketing tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	KlaviyoKlaviyo	SimpleTextingSimpleTexting
In one line	Email and SMS built around online store data	SMS marketing and two-way texting for small businesses
Starting price	From $20/mo	From $33.20/mo + $20/extra person
At 2,500 contacts	$60/mo	$33.20/mo
Plans	Free to 250 contacts; Email $20/mo at 500 active profiles, $30 at 1,000, $60 at 2,500, $100 at 5,000, $150 at 10,000 (monthly)	Billed yearly: $33.20/mo ($398.40/yr) for 6,000 credits a year plus a local number; monthly $39 (500 credits/mo, $29, plus a $10 local number); larger credit bundles cost more; extra credits 5.5¢; $4 one-time carrier registration; carrier fees extra; 3 users included, extra users $20/mo each
Pricing model	Free tier	Free trial
Free trial	—	—
Users	Unlimited	3 included; extra users $20/mo
Both connect to	No shared connections on record.
Also connects to	Shopify, Freshsales, Subbly, WooCommerce, BigCommerce, Square Online, Volusion, Shift4Shop +2 more350+ listed by the vendor	None in our catalog
Team size	Just me · 2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	None listed	Every plan
Live chat	Every paid plan	Every plan
Support hours	Email: 24/7 · Live chat: 24/5, weekend and holiday hours vary by plan	Phone: Mon-Fri 9 a.m.-9 p.m. ET, Sat-Sun 10 a.m.-5 p.m. ET, Mon-Fri 8am-12am ET, Sat-Sun 10am-5pm ET · Live chat: Mon-Fri 9 a.m.-9 p.m. ET, Sat-Sun 10 a.m.-5 p.m. ET, Mon-Fri 8am-12am ET, Sat-Sun 10am-5pm ET
Incidents posted	11 incidents posted on Klaviyo's status page, which covers all Klaviyo products and regions, in the 90 days to Oct 27, 2026; 4 marked major or critical by Klaviyo. Status page	2 incidents posted on SimpleTexting's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by SimpleTexting. Status page
Capterra score	4.6 / 5 from 539 reviews	4.7 / 5 from 249 reviews
Trustpilot score	1.6 / 5 from 370 reviews	4.7 / 5 from 592 reviews
Fit: Retail shop	65	85
Fit: Restaurant or café	40	85
Fit: Service business	40	80
Fit: Agency or studio	50	45
Fit: Trades or contractor	20	65
Fit: Online store	96	75
Why people pick it	Best Shopify integration Revenue attribution built in	Simple to set up Two-way inbox and keywords
Where it falls short	More than a café needs Pricing scales fast	Credits-based pricing US and Canada focus
	Visit Klaviyo ↗	Visit SimpleTexting ↗

List-size prices are the vendor's published price for 2,500 contacts. How we calculate prices

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