BigCommerce
BigCommerce
Hosted store platform with B2B features and no extra fee on its own payments
BigCommerce runs a hosted store with strong catalog, B2B, and multi-channel tools. Each plan has a sales ceiling, and using an outside payment provider adds a fee of up to 2%. It suits growing stores with large catalogs. A first small shop will get less out of it.
Cost at your size
Monthly card sales
On $10,000 of card sales a month: $578 a month with card fees, at a $75 average sale.
BigCommerce costs $209 more than the median e-commerce tool for $10,000 of monthly card sales ($369).
The $299 Scale plan pays for itself if it saves 10 hours a month at $30 an hour, our assumption.
Change assumptions
Card fees at US rates. Figures from the vendor's published prices. How we calculate prices
What BigCommerce connects to
Accounting
Accounting and email marketing tools in our catalog · found on vendor and marketplace pages, October 2026 · 9 of 10 checked by us
Has a Zapier app · The vendor lists 1,200+ integrations
Sources
- QuickBooks Online: quickbooks.intuit.com/app/apps/appdetails/quickbooks_online_with_bigcommerce, found 2026-10-12, checked 2026-10-15
- Bench: bigcommerce.com/apps/bench-accounting/, found 2026-10-12, checked 2026-10-15
- Mailchimp: mailchimp.com/help/e-commerce-integrations/, found 2026-10-12, checked 2026-10-15
- Klaviyo: help.klaviyo.com/hc/en-us/articles/115000256472, found 2026-10-12, checked 2026-10-15
- Hello Bar: hellobar.com/integrations, found 2026-10-12, checked 2026-10-15
- MailerLite: mailerlite.com/help/c/integrations, found 2026-10-12, checked 2026-10-15
- Constant Contact: bigcommerce.com/apps/constant-contact/, found 2026-10-12, checked 2026-10-15
- ActiveCampaign: help.activecampaign.com/hc/en-us/categories/6517436273436-Ecommerce, found 2026-10-12, checked 2026-10-15
- Omnisend: support.omnisend.com/en/articles/2888766-supported-ecommerce-integrations-in-omnisend, found 2026-10-12, checked 2026-10-15
- GetResponse: getresponse.com/integrations/bigcommerce.html, found 2026-10-20
Getting help with BigCommerce
- How to reach them
- Live chat: every paid plan · 24/7
- Email: every paid plan · 24/7
- Phone: Growth and up · 24/7
- Community forum: every plan
- Help center: every plan
- Onboarding
- Customer Success Manager on Performance (custom pricing from $1,499/mo) only (Performance only)
35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From BigCommerce's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- support.bigcommerce.com/s/, read 2026-10-13
- bigcommerce.com/pricing/, read 2026-10-13
- Live chat: “We're available 24/7 via chat and email for any technical issues you may have.” (bigcommerce.com/pricing/)
- Live chat hours: “24/7 tech support — chat & email” (bigcommerce.com/pricing/)
- Email: “24/7 chat & email support*” (bigcommerce.com/pricing/)
- Email hours: “24/7 tech support — chat & email” (bigcommerce.com/pricing/)
- Phone: “24/7 live phone & chat support” (bigcommerce.com/pricing/)
- Phone hours: “24/7 phone support (included)*” (bigcommerce.com/pricing/)
- Community forum: “Ask the Community Get answers from experts” (support.bigcommerce.com/s/)
- Help center: “Welcome! How can we help?” (support.bigcommerce.com/s/)
- Onboarding: “Customer Success Manager — — —” (bigcommerce.com/pricing/)
What reviewers say about BigCommerce
- Capterra4.4 / 5 · 341 reviews
- Trustpilot1.3 / 5 · 460 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.5 / 5 · 640 ratings
- Google Play (Android app)4.5 / 5 · 466 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Strong catalog and B2B tools
- Sell on marketplaces from one place
Where it falls short
- Sales ceilings force upgrades
- Fees with outside payment providers
Alternatives in e-commerce
Are you BigCommerce? Feature BigCommerce at the top of e-commerce, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.