Basecamp vs Smartsheet

Two project management tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Basecamp37signals	SmartsheetSmartsheet
In one line	Flat-price projects with to-dos, chat, and client access	Spreadsheet-style project plans with automations
Starting price	From $29/mo	From $9/person
Six-person team	$79/mo	$54/mo
Plans	Free (1 project, 3 users); Freelancer $29/mo (3 projects, up to 5 users); Pro $79/mo (8 projects, up to 10 users); Pro Plus $99/mo (12 projects, up to 15 users); Pro Unlimited $199/mo billed yearly, $329 monthly (unlimited projects and users); no per-user fees	Pro $9/member/mo (1-10 members); Business $19/member/mo (3+ members), billed yearly (monthly $12/$24)
Pricing model	Free tier	Free trial
Free trial	30 days	30 days
Users	Up to 5 on Freelancer; unlimited on Pro Unlimited	Unlimited free contributors
Integrations	Zapier, Google Drive, Slack (via add-ons)	Microsoft 365, Google Workspace, Slack, Salesforce, Jira
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Enterprise and Advanced Work Management only
Live chat	None listed	Every plan
Support hours	Web form: 24/7/365 (Freelancer and up); priority on Unlimited	Live chat: 24x7 · Phone: 24x7
Incidents posted	9 incidents posted on 37signals's status page, which covers all 37signals products and regions, in the 90 days to Oct 27, 2026; 8 marked major or critical by 37signals. Status page	9 incidents posted on Smartsheet's status page, which covers all Smartsheet products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by Smartsheet. Status page
Capterra score	4.4 / 5 from 14,451 reviews	4.5 / 5 from 3,565 reviews
Trustpilot score	2.3 / 5 from 41 reviews	1.2 / 5 from 128 reviews
Fit: Retail shop	30	40
Fit: Restaurant or café	25	30
Fit: Service business	82	72
Fit: Agency or studio	88	75
Fit: Trades or contractor	60	60
Fit: Online store	40	45
Why people pick it	No per-user fees Clients can join projects	Familiar spreadsheet layout Free contributors
Where it falls short	Project caps on lower plans No Gantt or workload views	Dated feel Business plan needs 3+ members
	Visit Basecamp ↗	Visit Smartsheet ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices