Process Street vs Smartsheet

Two project management tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Process StreetProcess Street	SmartsheetSmartsheet
In one line	Checklists and SOPs your team actually runs	Spreadsheet-style project plans with automations
Starting price	Price by quote	From $9/person
Six-person team	Price by quote	$54/mo
Plans	No prices published: Startup (5 users, 10 guests; a discounted Pro plan for under 15 employees and $2M revenue), Pro, and Enterprise are all by quote; 14-day Pro trial, no card	Pro $9/member/mo (1-10 members); Business $19/member/mo (3+ members), billed yearly (monthly $12/$24)
Pricing model	Paid	Free trial
Free trial	14 days	30 days
Users	5 on Startup; more on Pro	Unlimited free contributors
Integrations	Slack, Zapier, Salesforce, Google Workspace, DocuSign	Microsoft 365, Google Workspace, Slack, Salesforce, Jira
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Enterprise and Advanced Work Management only
Live chat	Plans not stated	Every plan
Support hours	Not published	Live chat: 24x7 · Phone: 24x7
Incidents posted	0 incidents posted on Process Street's status page in the 90 days to Oct 27, 2026. Status page	9 incidents posted on Smartsheet's status page, which covers all Smartsheet products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by Smartsheet. Status page
Capterra score	4.7 / 5 from 652 reviews	4.5 / 5 from 3,565 reviews
Trustpilot score	4.0 / 5 from 7 reviews (few reviews)	1.2 / 5 from 128 reviews
Fit: Retail shop	45	40
Fit: Restaurant or café	50	30
Fit: Service business	78	72
Fit: Agency or studio	80	75
Fit: Trades or contractor	55	60
Fit: Online store	55	45
Why people pick it	Conditional logic and approvals Good for onboarding and audits	Familiar spreadsheet layout Free contributors
Where it falls short	Expensive for very small teams Not for ad-hoc projects	Dated feel Business plan needs 3+ members
	Visit Process Street ↗	Visit Smartsheet ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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