Shopify vs BigCommerce

Two e-commerce tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ShopifyShopify	BigCommerceBigCommerce
In one line	The default online store platform	Hosted store platform with B2B features and no extra fee on its own payments
Starting price	From $39/mo	From $29/mo
Six-person team	$39/mo	$29/mo
On $10,000 of card sales	$369/mo	$578/mo
Plans	Basic $39/mo (2.9% + 30¢ online with Shopify Payments); Grow $105/mo (2.7% + 30¢); Advanced $399/mo (2.5% + 30¢); 2%/1%/0.6% extra with other payment providers	Core $29/mo (up to $30K sales/yr); Growth $79/mo ($100K); Scale $299/mo, billed annually (monthly $39/$105/$399); BigCommerce Payments 2.89% + 30¢ on Core, 2.59% + 30¢ on Growth, 2.39% + 30¢ on Scale; 0.6-2% fee with outside payment providers
Pricing model	Free trial	Free trial
Free trial	3 days	15 days
Users	1 staff on Basic	Unlimited staff on higher plans
Both connect to	QuickBooks Online, Mailchimp, Klaviyo, Hello Bar, MailerLite, Bench, Constant Contact, ActiveCampaign +2 more
Also connects to	Xero, Campaign Monitor, Freshmarketer, Akaunting, Sender, Kit	No others on record1,200+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plus only	Growth and up
Live chat	Every paid plan	Every paid plan
Support hours	Live chat: 24/7 · Phone: 24/7	Live chat: 24/7 · Email: 24/7 · Phone: 24/7
Incidents posted	0 incidents posted on Shopify's status page, which covers all Shopify products and regions, in the 90 days to Oct 27, 2026. Status page	35 incidents posted on BigCommerce's status page, which covers all BigCommerce products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by BigCommerce. Status page
Capterra score	4.5 / 5 from 6,722 reviews	4.4 / 5 from 341 reviews
Trustpilot score	Not listed	1.3 / 5 from 460 reviews
Fit: Retail shop	80	70
Fit: Restaurant or café	30	15
Fit: Service business	30	15
Fit: Agency or studio	25	25
Fit: Trades or contractor	15	10
Fit: Online store	97	88
Why people pick it	Everything for selling online in one place Largest app store	Strong catalog and B2B tools Sell on marketplaces from one place
Where it falls short	App costs add up Extra fee without Shopify Payments	Sales ceilings force upgrades Fees with outside payment providers
	Visit Shopify ↗	Visit BigCommerce ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. Card sales costs include the plan price and card fees at US rates, at a $75 average sale. How we calculate prices

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