Smith.ai vs Ruby
Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Smith.ai costs less for a six-person team.- Smith.ai fits restaurant or café.
Ruby: A person answers every call.
| Compare | Smith.aiSmith.ai | RubyRuby |
|---|---|---|
| In one line | AI receptionist with live receptionists as backup | Live US-based receptionists, billed by the minute |
| Starting price | Free | From $250/mo |
| Six-person team | $0/mo | $250/mo |
| Plans | Billed per call. AI Receptionist: Free (25 calls/mo, then $3.00 a call; no live support); Pro $150/mo (75 calls, extra calls $2.50); Enterprise $500/mo (300 calls, extra $2.17; full-service setup). Live receptionists: Starter $300/mo (30 calls, extra $11.50); Basic $810/mo (90 calls, extra $10.50); Pro $2,100/mo (300 calls, extra $8.50). Add-ons per call, e.g. booking $1.50. No setup fees; 10% off for 12 months; 30-day money-back guarantee on live plans | Billed per receptionist minute in 60-second steps: 50 minutes $250/mo; 100 minutes $395/mo; 200 minutes $720/mo; 500 minutes $1,725/mo; larger plans by quote. Extra minutes at your plan's per-minute rate. Live chat add-on from $115/mo. No setup or onboarding fees; month to month; money-back guarantee within 21 days or 500 minutes |
| Pricing model | Free tier | Paid |
| Free trial | — | — |
| Users | Unlimited | Unlimited |
| Integrations | Salesforce, HubSpot, Clio, Calendly, Acuity Scheduling, Zapier, CallRail | Clio, Google Calendar, Calendly, HubSpot, Salesforce, Zapier, Slack |
| Team size | Just me · 2–10 people · 11–50 people · 51–200 people | Just me · 2–10 people · 11–50 people |
| Available in | US | US · CA |
| Phone support | Pro and up | Every plan |
| Live chat | Pro and up | None listed |
| Support hours | Not published | Not published |
| Incidents posted | We found no public status page for Smith.ai. | We found no public status page for Ruby. |
| Fit: Retail shop | 45 | 40 |
| Fit: Restaurant or café | 45 | 30 |
| Fit: Service business | 85 | 85 |
| Fit: Agency or studio | 70 | 65 |
| Fit: Trades or contractor | 78 | 70 |
| Fit: Online store | 40 | 35 |
| Why people pick it |
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| Where it falls short |
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| Visit Smith.ai | Visit Ruby |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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