Smith.ai vs ElevenLabs Agents
Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Smith.ai costs less for a six-person team.- Smith.ai fits retail shop, restaurant or café, service business, trades or contractor.
ElevenLabs Agents: Lowest price per minute.
| Compare | Smith.aiSmith.ai | ElevenLabs AgentsElevenLabs |
|---|---|---|
| In one line | AI receptionist with live receptionists as backup | Build your own AI phone agent with ElevenLabs voices |
| Starting price | Free | From $5/mo |
| Six-person team | $0/mo | $5/mo |
| Plans | Billed per call. AI Receptionist: Free (25 calls/mo, then $3.00 a call; no live support); Pro $150/mo (75 calls, extra calls $2.50); Enterprise $500/mo (300 calls, extra $2.17; full-service setup). Live receptionists: Starter $300/mo (30 calls, extra $11.50); Basic $810/mo (90 calls, extra $10.50); Pro $2,100/mo (300 calls, extra $8.50). Add-ons per call, e.g. booking $1.50. No setup fees; 10% off for 12 months; 30-day money-back guarantee on live plans | Free (15 call minutes, no commercial license); Starter $6/mo or $5/mo billed yearly (75 minutes); Creator $22/mo, first month $11, or $18.33/mo billed yearly (275 minutes); Pro $99/mo or $82.50/mo yearly (1,238 minutes); Scale $299/mo or $249.17/mo yearly (3,738 minutes); Business $990/mo or $825/mo yearly (12,375 minutes). Extra minutes $0.08/min; calls over the concurrency limit $0.16/min. AI model usage billed separately; phone numbers and carrier minutes paid to Twilio or your SIP provider |
| Pricing model | Free tier | Free tier |
| Free trial | — | — |
| Users | Unlimited | Unlimited |
| Integrations | Salesforce, HubSpot, Clio, Calendly, Acuity Scheduling, Zapier, CallRail | Twilio, SIP trunking, Google Calendar, Cal.com, Calendly, HubSpot, Salesforce, Zendesk |
| Team size | Just me · 2–10 people · 11–50 people · 51–200 people | Just me · 2–10 people · 11–50 people · 51–200 people |
| Available in | US | US · UK · CA · AU |
| Phone support | Pro and up | None listed |
| Live chat | Pro and up | Every plan |
| Support hours | Not published | Not published |
| Incidents posted | We found no public status page for Smith.ai. | 25+ incidents posted on ElevenLabs's status page, which covers all ElevenLabs products and regions, in the 90 days to Oct 29, 2026; 10 marked major or critical by ElevenLabs. Status page |
| Fit: Retail shop | 45 | 25 |
| Fit: Restaurant or café | 45 | 25 |
| Fit: Service business | 85 | 40 |
| Fit: Agency or studio | 70 | 72 |
| Fit: Trades or contractor | 78 | 30 |
| Fit: Online store | 40 | 35 |
| Why people pick it |
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| Where it falls short |
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| Visit Smith.ai | Visit ElevenLabs Agents |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
ElevenLabs Agents: partner link. We may earn a commission; it never affects rankings.
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