Smith.ai vs Reception.ai

Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Smith.aiSmith.ai	Reception.aiElevenLabs
In one line	AI receptionist with live receptionists as backup	ElevenLabs' ready-made AI receptionist
Starting price	Free	From $24/mo
Six-person team	$0/mo	$24/mo
Plans	Billed per call. AI Receptionist: Free (25 calls/mo, then $3.00 a call; no live support); Pro $150/mo (75 calls, extra calls $2.50); Enterprise $500/mo (300 calls, extra $2.17; full-service setup). Live receptionists: Starter $300/mo (30 calls, extra $11.50); Basic $810/mo (90 calls, extra $10.50); Pro $2,100/mo (300 calls, extra $8.50). Add-ons per call, e.g. booking $1.50. No setup fees; 10% off for 12 months; 30-day money-back guarantee on live plans	Basic $29/mo or $24/mo billed yearly (75 phone minutes, 150 web chat minutes, 1 number, 1 call at a time; $0.40 a phone minute after); Plus $79/mo or $66/mo yearly (275 phone minutes, 550 chat minutes, 3 numbers, 3 calls at a time; $0.32 after); Premium $199/mo or $166/mo yearly (1,000 phone minutes, 2,000 chat minutes, 5 numbers, 10 calls at a time; $0.22 after); credits are one pool across phone, web chat and messages; 14-day free trial with 30 phone minutes, no card
Pricing model	Free tier	Free trial
Free trial	—	14 days
Users	Unlimited	Unlimited
Integrations	Salesforce, HubSpot, Clio, Calendly, Acuity Scheduling, Zapier, CallRail	Google Calendar, Zapier, webhooks
Team size	Just me · 2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US	US · CA · UK
Phone support	Pro and up	None listed
Live chat	Pro and up	None listed
Support hours	Not published	Not published
Incidents posted	We found no public status page for Smith.ai.	25+ incidents posted on ElevenLabs's status page, which covers all ElevenLabs products and regions, in the 90 days to Oct 29, 2026; 10 marked major or critical by ElevenLabs. Status page
Fit: Retail shop	45	55
Fit: Restaurant or café	45	60
Fit: Service business	85	80
Fit: Agency or studio	70	50
Fit: Trades or contractor	78	78
Fit: Online store	40	35
Why people pick it	Free plan for 25 calls Live people behind the AI	ElevenLabs voices No-card trial
Where it falls short	Per-call costs add up US focus	No toll-free numbers Overage adds up on Basic
	Visit Smith.ai ↗	Visit Reception.ai ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices