Reviews & reputation software for retail shops
Retail shops win local shoppers through the reviews people see in search and maps. Google Business Profile is free and sits where customers already look. Verification can be slow and replying by hand doesn't scale; GatherUp sends review requests by text and email from $99/mo per location.
Top picks for retail shops
All 12 reviews & reputation tools, ranked for retail shops
| Tool | Fit for retail shop | Starts at | Pricing | Users | Integrations | |
|---|---|---|---|---|---|---|
 Google Business ProfileGoogleFit 95 | 95 | $0 | Free | Unlimited managers | Every reviews tool | View |
 GatherUpTrajectFit 75 | 75 | $99 | Free trial | No user limit; priced per location | Zapier, Salesforce, Mailchimp, Constant Contact, QuickBooks Online, Toast, Google Sheets, API | View |
 PodiumPodiumFit 75 | 75 | $399 | Paid | Unlimited | Google, Facebook, QuickBooks, 200+ industry systems | View |
 BirdeyeBirdeyeFit 75 | 75 | Price by quote | Paid | Unlimited | Google, Facebook, 3,000+ systems | View |
 SurveySparrowSurveySparrowFit 65 | 65 | $19 | Free tier | 1 on Basic and Starter; 3 on Business | HubSpot, Salesforce, Zapier, Slack, Google Sheets | View |
 NiceJobNiceJobFit 60 | 60 | $75 | Free trial | Unlimited | Jobber, Housecall Pro, QuickBooks, Zapier | View |
 Judge.meJudge.meFit 55 | 55 | $0 | Free tier | Unlimited | Shopify, Wix, BigCommerce, WooCommerce, Squarespace | View |
 TrustpilotTrustpilotFit 45 | 45 | $0 | Free tier | Unlimited | Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce | View |
 Yotpo ReviewsYotpoFit 45 | 45 | $0 | Free tier | Not listed | Shopify, BigCommerce, WooCommerce, Adobe Commerce, Klaviyo, Google Shopping, TikTok Shop, Gorgias | View |
 Fera ReviewsFeraFit 45 | 45 | $7 | Free trial | Unlimited | Shopify, BigCommerce, Magento, custom stores | View |
 StampedStamped.ioFit 40 | 40 | $23 | Paid | Not listed | Shopify, WooCommerce, BigCommerce, Klaviyo, Attentive, Omnisend, Gorgias, Google Shopping, Meta, Shopify Flow | View |
 SurvicateSurvicateFit 40 | 40 | $56 | Free tier | 10 seats on Growth | HubSpot, Intercom, Zendesk, Slack, Mailchimp, Klaviyo, Zapier, Google Sheets | View |
Reviews & reputation for retail shops: questions
Which ones have a free plan?
Of the 4 that fit retail shops best, Google Business Profile has a free plan. Check its limits on the tool page; most cap users, volume or features.
How are these ranked?
Each tool has a fit score from 0 to 100 for retail shops, based on what it is built for and who its features serve. We list tools scoring 70 or more as strong fits, then break ties by the monthly price for a team of six. Partner links never change the order. How we calculate prices.