Business phone software for retail shops
A shop needs one number customers can call, with calls routed to whoever is on the floor. Ooma Office costs $19.95 per person with no contract, unlimited US and Canada calling, and a free toll-free number. There is a $29.95 activation fee and no texting on Essentials; Unitel Voice charges a flat $9.99/mo instead of per user.
Top picks for retail shops
All 16 business phone tools, ranked for retail shops
| Tool | Fit for retail shop | Starts at | Pricing | Users | Integrations | |
|---|---|---|---|---|---|---|
 Ooma OfficeOomaFit 75 | 75 | $19.95/person | Paid | Per user | Salesforce, HubSpot, Zendesk, QuickBooks Online, Square, Jobber, Zapier | View |
 Unitel VoiceUnitelFit 70 | 70 | $9.99 | Paid | 1 on Solo; unlimited on Team | Few; forwards to any phone | View |
 QuoQuoFit 70 | 70 | $15/person | Free trial | Per user | HubSpot, Slack, Zapier, Gong | View |
 RingCentralRingCentralFit 70 | 70 | $20/person | Free trial | Per user | Microsoft 365, Google, Salesforce, 300+ | View |
 Google Voice for BusinessGoogleFit 60 | 60 | $10/person | Paid | Per user | Google Workspace only | View |
 NextivaNextivaFit 60 | 60 | $15/person | Paid | Per user | Microsoft Teams, Salesforce, HubSpot, Zendesk | View |
 Zoom PhoneZoom CommunicationsFit 60 | 60 | $16/person | Paid | 1 to 99 licenses | Zoom Workplace, Salesforce, Slack, Microsoft, Google | View |
 KrispCallKrispCallFit 55 | 55 | $12/person | Paid | Per user | HubSpot, Pipedrive, Zapier, Microsoft Teams | View |
 DialpadDialpadFit 55 | 55 | $15/person | Free trial | Per user | Google, Microsoft, HubSpot, Salesforce | View |
 CallRailCallRailFit 50 | 50 | $50 | Free trial | Unlimited | Google Ads, Google Analytics, HubSpot, Salesforce | View |
 FreshcallerFreshworksFit 50 | 50 | $15/person | Free tier | Per agent | Freshdesk, Freshsales, Zapier | View |
 CallHippoCallHippoFit 50 | 50 | $19/person | Free trial | Per user | HubSpot, Pipedrive, Zoho, Zapier, Slack | View |
 WhatConvertsWhatConvertsFit 45 | 45 | $30 | Free trial | Unlimited | Google Ads, Google Analytics, HubSpot, Salesforce, Pipedrive, Jobber, Shopify, Calendly, Zapier | View |
 AircallAircallFit 40 | 40 | $30/person | Paid | 3 minimum | HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack | View |
 KixieKixieFit 15 | 15 | Price by quote | Paid | Per seat, quoted per team | HubSpot, Salesforce, Pipedrive, Zoho, HighLevel, ActiveCampaign, Zapier, Make, Slack | View |
 WeaveWeave CommunicationsFit 10 | 10 | From $199/mo, by quote | Paid | Quoted by users and locations | Dentrix, Eaglesoft, Open Dental, athenahealth, eClinicalWorks, AVImark, ezyVet, Cornerstone, Crystal PM, CareCredit | View |
Business phone for retail shops: questions
Which ones have a free plan?
None of the 4 that fit retail shops best has a free plan. Most offer a free trial; the tool pages say how long.
How are these ranked?
Each tool has a fit score from 0 to 100 for retail shops, based on what it is built for and who its features serve. We list tools scoring 70 or more as strong fits, then break ties by the monthly price for a team of six. Partner links never change the order. How we calculate prices.